The Bitcoin Cash crowd sees the Bitcoin’s scalability efforts as lacking and ultimately undermining its promise of greater decentralization. Splitting from the Bitcoin did not mean intervening in its block size limits only, with the Bitcoin Cash supporters opting to get rid of the proposed SegWit2x fork which, they felt, failed to truly address the scalability issue with Bitcoin.
This protocol was initially presented as a compromise solution built upon the existing Segregated Witness (SegWit) technology which allowed for the storage of some data outside of the blockchain with the goal to free up the platform’s storage capacity, improve the confirmation times and support handling of more transactions. Once the future BCH supporters saw that block size limits were not increased, the BCH crowd rejected the upgrade and went on to eventually upgrade their size to 32MB back in mid-2018.
Also, feeling that the process of introducing SegWit was not transparent enough, the Bitcoin Cash crowd promised to deliver a decentralized platform with no central authorities involved in its operation or the processing of the community’s feedback.